How can we help?
Tell us what happened and a real person from Pearchange will get back to you within one business day.
Never include your password, full card number, or card security code. Pearchange will never ask for them in a support message.
A little help, right away.
Start with the most common questions. If these don't solve it, send the form above and we'll take it from there.
01I can't sign in to my account+
Confirm you're using the email connected to your Pearchange account, check your inbox and spam folder for verification messages, and try requesting a fresh sign-in link or password reset. If you're still stuck, choose Account & sign-in in the form and tell us what you see.
02I have a donation or payment question+
Include the donation date, amount, and organization name—never your full card number or security code. Choose Donations & payments so we can route your request correctly.
03Where can I find a receipt or donation history?+
Open your donation history in the Pearchange app and select a donation to view its details. If a receipt is missing or looks incorrect, choose Receipts & history and include the approximate donation date.
04How do I report a technical issue?+
Choose Technical issue and include your app version, device model, operating system, and the steps that caused the problem. You can reply to our confirmation email with screenshots after submitting.
05How do I delete my account?+
Use our dedicated account deletion request page so we can verify your account and process the request securely.
Request account deletion